How to Make a Ticket for Support Requests

If you need assistance with your BLADE Outboard product, whether it's troubleshooting, warranty claims, or general inquiries, submitting a support ticket is the best way to get help. Follow the steps below to ensure a smooth and efficient ticket creation process.

1. Visit the Support Portal

To create a ticket, visit our dedicated support portal:

• Link to Portal: support.bladeoutboards.com

Here, you will find a user-friendly interface to submit your ticket quickly and easily.

2. Log In or Create an Account

If you already have an account, simply log in. If not, you’ll need to create a new account to track your ticket and stay updated on its status.

• Tip: Creating an account ensures that your past support tickets and product registrations are easily accessible, allowing our support team to assist you more efficiently.

3. Select the Issue Category

Once logged in, choose the appropriate category for your issue. This helps direct your ticket to the right department for faster resolution. Categories may include:

• Technical Issues (e.g., motor malfunction, battery problems)
• Warranty Claims
• Product Registration
• General Inquiries

Selecting the right category helps our support team quickly understand the nature of your request.

4. Provide a Detailed Description

In the description field, provide as much detail as possible about the issue or request you’re submitting. This could include:

• Product Information: Model, serial number, and purchase date.
• Description of the Issue: Be specific about any problems you’ve encountered or requests you have.
• Troubleshooting Steps: If you’ve already tried any troubleshooting or fixes, mention them.
• Images or Videos: Attach photos or videos to help us better understand the issue. (This is especially helpful for technical issues.)

The more information you provide, the faster our support team can assist you.

5. Attach Supporting Documents

If applicable, you can attach any relevant documents, such as:

• Proof of Purchase (receipt or order confirmation)
• Warranty Registration
• Diagnostic Logs (if troubleshooting technical issues)
• Photos/Videos of the issue

Attaching supporting documents helps us process your request faster.

6. Submit the Ticket

Once you’ve filled in all the required fields, click the Submit button to create your support ticket.

• You will receive a confirmation email with your ticket number and a summary of your submission. This will also include estimated response times and how to follow up on your request.

7. Monitor Your Ticket Status

After submitting, you can track the status of your ticket through the support portal. We’ll keep you updated on the progress of your request, and our support team will reach out if they need more information.

You can also respond to any updates or additional requests directly through the portal.

8. Follow Up If Needed

If you haven’t received a response within the expected time frame or need to provide additional information, you can follow up through the support portal or contact us directly via [email/phone].