Frequently Asked Questions

Modified on Mon, 3 Feb at 12:40 PM

This FAQ covers all aspects of owning, using, and purchasing a BLADE Outboard, including technical details, battery care, troubleshooting, warranty, ordering, shipping, retailer information, and general company policies.

1. Technical FAQs

1.1 What is the power output of BLADE Outboards?

BLADE Outboards come in various power levels. Refer to the specific model’s datasheet for:

Continuous Power Output
Peak Power Output
Voltage & Current Ratings

1.2 Are BLADE Outboards waterproof?

Yes, our outboards are rated to IP67 standards, meaning they are protected from dust and can withstand immersion in water up to 1 meter for 30 minutes. However, this does not mean they should be submerged continuously.

1.3 What type of throttle does BLADE Outboards use?

We offer both:

Tiller Throttle (Integrated with the outboard)
Remote Throttle (4m wired standard, connects via the same cable as tiller)
Both use NMEA2000 for integration into boat systems.

1.4 How do I update the firmware?

Firmware updates can be done via the BLADE App or a direct USB connection. Check our support portal for the latest software updates and instructions.

1.5 What safety features are built into BLADE Outboards?

Overheat protection
Low voltage shutdown
Overcurrent protection
Short circuit protection
Tilt sensor for auto shut-off
Safety key for emergency cutoff

1.6 Can I mount solar panels to charge my battery?

Yes! We support solar charging with MPPT controllers. Ensure your panels match the correct voltage and charge profile.

2. Battery & Charging FAQs

2.1 How long does the battery last on a single charge?

Battery life depends on speed and load, but typical runtimes are:

Low speed (eco mode): 5+ hours
Cruising speed: 1.5–2.5 hours
Full throttle: 45–60 minutes

2.2 How do I properly charge my battery?

Charge in a well-ventilated area, away from structures and valuables.
Never charge without supervision or without fire safety equipment nearby.
Use only the BLADE-certified charger.
Keep the battery within its recommended temperature range (-20°C to 75°C).

2.3 Can I use third-party chargers?

We strongly advise using only BLADE-certified chargers to avoid damage or voiding your warranty.

2.4 How should I store my battery for long periods?

Charge to 50% before storage.
Store in a cool, dry location.
Never store the battery fully discharged.
Perform a maintenance charge every 3 months.

2.5 How do I dispose of my battery safely?

Batteries must be disposed of or recycled properly. Contact a certified battery recycling facility or email support@bladeoutboards.com for disposal options.

3. Troubleshooting & Error Codes

3.1 My outboard won’t turn on – what should I check?

Ensure the safety key is inserted.
Verify the battery is connected and charged.
Check the LED indicator lights for error codes.
Inspect the wiring and connections.

3.2 The propeller isn’t spinning – what’s wrong?

Check if the shear pin is broken (replace if needed).
Ensure the lock nut and washers are properly installed.
Make sure the motor isn’t in safety mode.

3.3 What do the LED indicators mean?

Battery Level: Displays remaining charge.
Speed Over Ground: Real-time speed from GPS.
Motor RPM: Shows motor revolutions per minute.
Reverse Symbol: Indicates reverse mode is active.
Safety Key Symbol: Blinks if safety key is removed.
Error Symbol: Signals a fault—refer to error codes.
Ready Symbol: Outboard is powered and ready.
GPS Symbol: Indicates GPS connectivity.
Error Code Display: Shows specific issues (refer to manual).

4. Ordering & Retailer FAQs

4.1 How do I order a BLADE Outboard?

Consumers: Check the [Dealer Map] or email sales@bladeoutboards.com.
Retailers: Log into the Retailer Portal to place orders.

4.2 How does the retailer ordering system work?

Retailer access requires authentication.
Orders must be confirmed with a checkmark to prevent accidental orders.
A 48-hour change period is allowed for modifications or cancellations.
Shipping options will be arranged separately.

4.3 Can I change or cancel an order?

Orders can only be modified or canceled by submitting a ticket or emailing retailers@bladeoutboards.com within 48 hours.

4.4 Do bulk discounts apply?

Yes! However, discounts may not be visible at checkout but will appear on your final invoice.

4.5 Can I drop ship an order?

Yes, drop shipping is available for an additional fee. Enter the drop-ship address at checkout.

5. Shipping & Incoterms FAQs

5.1 What Incoterms does BLADE use?

We ship under DDP (Delivered Duty Paid) to our US and EU warehouses for B2B retailers.

5.2 What are the available shipping methods?

Air Freight (Faster but higher cost)
Sea Freight (Economical for bulk orders)
Local 3PL Distribution (For certain regions)

5.3 Can I ship internationally?

Yes, we ship worldwide. Contact logistics@bladeoutboards.com for details.

6. Warranty & Support FAQs

6.1 What is covered under warranty?

Outboard Batteries: 2 years
Accessories & Add-ons: 1 year
Warranty covers defects in materials and workmanship.

6.2 What is not covered under warranty?

Normal wear and tear
Water damage beyond rated depth
Incorrect installation
Damage from unauthorized modifications

6.3 How do I submit a warranty claim?

Open a support ticket or email support@bladeoutboards.com.
Include serial number, proof of purchase, and issue details.

6.4 How do I reset my retailer portal password?

Use the “Forgot Password” link on retailers.bladeoutboards.com. A reset link will be emailed to you.

7. Becoming a BLADE Retailer

7.1 How do I apply to be a retailer?

Submit an application at retailers.bladeoutboards.com. Approval takes 4-48 hours.

7.2 What are the benefits of being a BLADE Retailer?

Access to bulk pricing & exclusive promotions
Priority technical support & training
Early access to new product releases

8. General Company FAQs

8.1 Can I visit a showroom?

Currently, BLADE operates through authorized retailers. Check our [Dealer Map] for locations.

8.2 How can I contact customer support?

Sales & Retailer Inquiries: sales@bladeoutboards.com
Technical Support & Warranty: support@bladeoutboards.com
Retailer Portal & Orders: retailers@bladeoutboards.com