How to Claim a Warranty Repair

If you’re experiencing issues with your BLADE Outboard motor that you believe may be covered by our warranty, we’re here to help! The warranty process is straightforward, and we are committed to ensuring that your motor performs at its best. Whether you need a repair, replacement, or technical support, our team is ready to assist.

Step 1: Review Your Warranty Coverage

Before filing a warranty claim, it’s important to familiarize yourself with what is covered under our warranty and the conditions for coverage. Our warranty covers manufacturing defects and material failures under normal usage. However, damages caused by accidents, misuse, unauthorized repairs, or failure to follow maintenance guidelines are not covered.

Step 2: Gather the Necessary Information

To process your warranty claim efficiently, please have the following information ready:

• Model and Serial Number: Located on the identification plate of your motor.
• Proof of Purchase: A copy of your purchase receipt or invoice from an authorized dealer. This is essential to verify the purchase date and warranty period.
• Description of the Issue: Provide a detailed description of the problem you’re experiencing with your outboard motor. Include any error codes, unusual sounds, or performance issues you've noticed.
• Photos or Videos (if applicable): Visual documentation of the issue can help our technical team diagnose the problem faster.

Step 3: Contact BLADE Outboards Support

Once you have the required information, reach out to our customer support team to start the warranty claim process:

• Email: Send all necessary details (model, serial number, proof of purchase, and description of the issue) to support@bladeoutboards.com.

Our team will assess your claim and provide instructions for the next steps.

Step 4: Troubleshooting and Technical Support

In some cases, the issue may be easily resolved through troubleshooting or technical support. Our customer service team may guide you through basic troubleshooting steps to see if the problem can be fixed without the need for a replacement or repair. If the issue cannot be resolved remotely, we will initiate the warranty claim process.

Step 5: Sending Your Outboard for Repair or Replacement

If your outboard motor requires repair or replacement, we will provide you with a shipping label (if applicable) to send your motor to our authorized service center. Depending on the nature of the issue, you may be asked to:

• Ship the motor to us for inspection and repair.
• Receive a replacement unit (if the motor is deemed irreparable under warranty).

Please ensure that your outboard motor is carefully packaged to avoid further damage during shipping. Keep the original packaging safely for easy and compliant shipping. 

NOTE: DO NOT SHIP DAMAGED OR MALFUNCTIONING BATTERIES.

Step 6: Warranty Decision and Next Steps

Once your motor has been inspected by our team, we will contact you with the warranty decision:

• Repair: If your outboard is repairable under warranty, we will complete the necessary repairs and return it to you promptly.
• Replacement: If the motor is beyond repair or the issue cannot be fixed under warranty, we will provide you with a replacement unit at no additional cost.
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Step 7: Receive Your Repaired or Replaced Outboard

Once your warranty claim is approved and processed, we’ll ship your repaired or replacement outboard motor back to you. We will notify you of the shipping details, and you can track the shipment until it arrives at your designated address.

Additional Information

• Warranty Period: Your warranty period begins from the date of purchase, as shown in your proof of purchase. 
• Shipping Costs: In cases of warranty claims, shipping fees are typically covered by BLADE Outboards. However, if the issue is not covered under warranty (such as damage from misuse), the customer may be responsible for shipping costs.
• Exclusions: Warranty claims are not accepted for damage resulting from accidents, misuse, or failure to follow maintenance guidelines. Always refer to your user manual for proper care instructions.